Returns & refunds

We want you to be happy with your WarmWander order. If something is not right, here is how returns and refunds work.

14-day right of withdrawal

You can cancel your order and return the items without giving a reason within 14 days of receiving them. To start, contact us through our contact page with your order number and the items you want to return. We will reply with return instructions.

Items must be unused and in their original condition and packaging.
You pay the cost of sending the items back, unless the item is faulty or we sent the wrong item.
We refund the price of the returned items and the standard delivery cost you paid. We do this within 14 days of receiving the items back (or of receiving proof that you sent them), to the payment method you used for the order.

Faulty, damaged or wrong items

Please contact us as soon as you notice a problem, ideally within 14 days of delivery, and include your order number and a few photos. We will replace the item or refund you in full, including shipping, and we cover the return cost.

Your legal rights as a consumer, including the 2-year legal guarantee for goods in the EU, are not affected by this policy.

Wrong size?

For items that come in sizes, such as harnesses and collars, contact us within 14 days of delivery and we will help you with an exchange or a refund. The return shipping for a size exchange is paid by you.