Refund policy

Returns & refunds

We want you to love what you order. If you change your mind, you can return most items within 14 days of receiving them.

Right of withdrawal

You may withdraw from your purchase within 14 days of the day you receive the goods, without giving a reason. To do so, email us at warmwander.store@gmail.com with your order number and the items you want to return. We will reply with the return address.

Please send the items back within 14 days of telling us.
Items should be unused and, where possible, in their original packaging.
The cost of sending the item back is paid by the customer, unless the item is faulty or we sent the wrong item.

Refunds

We refund the full amount you paid, including the original standard delivery cost, within 14 days of receiving your withdrawal notice. We may hold the refund until we have received the items back or you have shown proof that you sent them. Refunds go back to the original payment method.

Damaged, faulty or wrong items

If something arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund. For low-value items we usually do not ask you to send the item back.

Legal guarantee

This policy does not affect your statutory rights. Under EU law you have a legal guarantee of at least 2 years for items that are not as described or are faulty.