Frequently asked questions
How long does delivery take?
It depends on the product. Pet products usually take 3 to 8 business days. Items shipped from our warehouse in Germany usually leave within 1 to 3 business days and then take about 3 to 7 business days to arrive. Made-to-order items (mugs, tote bags, mouse pads) take longer because they are printed after you order. The exact shipping cost for your country is shown at checkout. More details are on our Shipping & delivery page.
Will I get a tracking number?
Yes. When your order ships you will get an email with tracking information where the carrier provides it.
How do I choose the right size for my pet?
Measure around the widest part of your pet's chest (for harnesses) or neck (for collars) with a soft tape, then compare it with the size chart on the product page. If you are between two sizes, choose the bigger one and adjust the straps. Not sure? Ask us before you order.
Can I return an item?
Yes. You have 14 days after delivery to return unused items. See Returns & refunds for the steps.
My item is damaged or wrong. What now?
Send us your order number and a few photos through the contact page and we will make it right.
Which countries do you ship to?
Pet products and made-to-order items ship to Estonia, Latvia, Lithuania and most other EU countries. Items shipped from our warehouse in Germany are currently available to Germany, Austria, Belgium, Czechia, France, Ireland, Italy, Lithuania, the Netherlands, Poland and Spain. If an item is not available in your country, checkout will tell you before you pay.