Shipping policy

We ship worldwide, wherever you are.

Shipping costs

Germany: always free
Other EU countries: €3.99, free on orders over €35
United Kingdom, United States and rest of the world: €5.99, free on orders over €45
Some pet and made-to-order items show their own shipping cost at checkout.

The exact shipping cost is always shown at checkout before you pay.

Processing and delivery times

Orders are usually processed within 1–3 business days. Delivery typically takes 5–15 business days in Europe and 7–20 business days elsewhere. During the Christmas season delivery can take longer, so we recommend ordering by 5 December.

Tracking

Every order is sent with tracking. You will receive an email with your tracking number once your order ships.

Several parcels

Items are sent from different partner warehouses, so an order with several items may arrive in separate parcels.

Customs and import taxes

Orders delivered outside the EU may be charged import duties or taxes by your country. These are paid by the recipient and are not included in our prices.