Terms of service

These terms apply to all purchases from the WarmWander online store at warmwander.com ("we", "us"). By placing an order you agree to these terms.

1. Products and prices

We describe and photograph our products as accurately as possible. Some product photos are styled (for example, shown on a linen background), and colours may vary slightly on different screens. Prices include VAT where applicable. Delivery costs are shown at checkout before you pay.

2. Orders

After you place an order you will receive an order confirmation by email. We may cancel an order and refund you in full if an item is out of stock or a price was clearly shown in error.

3. Payment

Payment is taken at checkout through the payment methods shown. We never see or store your full card details.

4. Delivery

We ship worldwide. Products are sent from our partner warehouses, so items in one order may arrive in separate parcels. Typical delivery time is 7–15 business days after dispatch, and you will receive tracking information by email. Orders shipped outside the EU may be subject to import duties and taxes, paid by the recipient. See our Shipping policy for details.

5. Returns and refunds

You have a 14-day right of withdrawal and a legal guarantee for faulty goods. See our Refund policy for how to return an item.

6. Liability

Nothing in these terms limits our liability where the law does not allow it, including your statutory rights as a consumer. Please use products as described and supervise pets when using pet products.

7. Privacy

We handle your personal data as described in our Privacy policy.

8. Law and disputes

These terms are governed by the laws of Estonia, without depriving consumers of the protection of the mandatory laws of their country of residence. If you have a complaint, please contact us first.