Terms of service

These terms apply to purchases from warmwander.com (WarmWander). By placing an order, you agree to them.

1. Who we are

WarmWander is an online store operated from Estonia. You can reach us through our contact page.

2. Orders

When you place an order, you make an offer to buy. The contract is formed when we send you an order confirmation email. We may refuse or cancel an order, for example if an item is out of stock or the price was shown incorrectly, and we will refund anything you have paid.

3. Prices and payment

Prices are in euros. Shipping costs are shown at checkout before you pay. Payments are handled by secure third-party payment providers, and we never see or store your full card details.

4. Delivery

See our Shipping & delivery page for countries, costs and delivery times.

5. Right of withdrawal and returns

You have the right to withdraw from your order within 14 days of receiving it. See our Returns & refunds page for how it works.

6. Product information

We try to show our products as accurately as possible, but colours can look slightly different on different screens.

7. Safe use of products

Use every product as intended and follow any instructions and warnings that come with it. Keep small decorations, accessories and packaging away from young children, and take care with sharp garden tools. For pets: harnesses, collars and leashes are for walks and supervised use. Check the fit before each use, never leave a collar or harness on an unattended pet, and stop using any item that is damaged or worn. They are not chew toys.

8. Liability

Nothing in these terms limits liability that cannot be limited by law, or your legal rights as a consumer, including the 2-year legal guarantee for goods in the EU.

9. Privacy

See our Privacy policy for how we handle your personal data.

10. Governing law and complaints

These terms are governed by Estonian law. If you are a consumer, you also keep the mandatory consumer protections of the country where you live. If we cannot solve a problem together, you can turn to the Consumer Disputes Committee (tarbijavaidluste komisjon) in Estonia.